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Terms and Conditions

General Stuff:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Puzzle Trails Ltd’s relationship with you in relation to this website.
The term “Puzzle Trails Ltd” or “us” or “we” refers to the owner of the website whose registered office is Maycroft, Hatchett Lane, edingale, Staffs B79 9JG. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Puzzle Trails Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The specific stuff:

1. Introduction
1.1 Access to and use by you of this site is subject to these Terms and Conditions.
1.2 Use of this site constitutes your acceptance of these Terms and Conditions that take effect when you first use this site.
1.3 Please read these Terms and Conditions carefully. Before downloading a Trail you will be required to click a box to confirm that you agree with these Terms and Conditions.
1.4 Puzzle Trails reserves the right to change these Terms and Conditions at any time. You are responsible for checking this site to obtain notice of any such changes. Continued use by you of this site following any such changes constitutes your acceptance of these Terms and Conditions as amended by the posted changes.
1.5 If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
1.6 These Terms and Conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction for hearing any dispute arising under these Terms and Conditions.
1.7 The failure of Puzzle Trails to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
1.8 The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect.

2. Access to this site
2.1 Whilst Puzzle Trails endeavours to ensure that this site is normally available 24 hours a day, Puzzle Trails will not be liable if for any reason the site is unavailable at any time or for any period. Puzzle Trails does not guarantee the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that this website cannot be tampered with by third parties.
2.2 Access to this site may be suspended temporarily or permanently and without notice. Puzzle Trails may terminate use of the service with or without cause at any time and effective immediately, at Puzzle Trails’ sole discretion. Puzzle Trails shall not be liable to the user or any third party for termination of service.

3. Information and Links on this site
3.1 Whilst Puzzle Trails endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Puzzle Trails does not accept any liability for error or omission.
3.2 This site contains links to third party websites which are controlled and operated by parties other than Puzzle Trails. Puzzle Trails is not responsible for the contents of any linked site. Access by you to a linked site is at your own risk. Third parties are responsible for ensuring that materials submitted for inclusion on this site comply with national and foreign law. We cannot guarantee the accuracy or compliance of this material and expressly disclaim any responsibility for error, omission or inaccuracy in the material.
3.3 Puzzle Trails accepts no liability whatsoever and gives no warranty in relation to any goods or services sold by third parties to you through advertising on this site.
3.4 The inclusion of any link to a third party site or of advertising of third party goods or services on this site does not imply any endorsement by Puzzle Trails of the linked site or of any advertised goods or services.
3.5 We welcome the reporting of any errors found in our site or information relating to Trails. Please get in touch using the Contact Us form.

4. Limitation and Exclusion of Puzzle Trails’ Liability
4.1 Puzzle Trails shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
4.2 Nothing in these Terms and Conditions  shall limit Puzzle Trails’ liability for death or personal injury caused by its negligence. These Terms and Conditions do not affect or prejudice your statutory rights.
4.3 Puzzle Trails’ entire liability to you in contract, tort (including negligence) or otherwise in relation to this site shall be limited to £1,000.00 for any one incident or series of related incidents.
4.4 Save as expressly set out in these Terms and Conditions all warranties, conditions, undertakings, terms, and obligations implied by statute, common law, usage, course of dealing or otherwise, are excluded to the fullest extent permitted by law.
4.5 Users of any Trail purchased from Puzzle Trails are solely responsible for the safety of themselves and their party whilst on a  Trail. We cannot be held responsible for any loss or damage to property, or accident or injury to life and limb incurred whilst on a Trail.

5. Use by you of this site
5.1 You must use this site in a lawful manner consistent with all applicable laws and regulations.
5.2 You must not use this site or any services on this site:
5.2.1 to send, receive, upload, download, store, use, distribute or publish any material that is offensive, defamatory, obscene, or which breaches of any other person’s intellectual property rights;
5.2.2 to send unsolicited emails or messages or to collect or store personal data about other users of this site without their consent or for any other purpose in breach of the Data Protection Act 1998;
5.2.3 to carry out any activities to obtain lists of users;
5.2.4 to use or transmit through this site any material that contains viruses or use any software designed to interrupt the functionality of any computer software or hardware or this site;
5.2.5 to do anything that imposes an unreasonable load on this site.
5.3 You agree to indemnify Puzzle Trails and hold Puzzle Trails harmless against any claims, and reasonable costs or expenses resulting from your use of this site or services on this site in breach of clause 5.
5.4 Use by you of this site in breach of this clause 5 entitles Puzzle Trails to terminate immediately your access permission to this site.

6. Proprietary Rights
6.1 You acknowledge and agree that the entire content, design and the selection and arrangement of the content and material contained in this site, including but not limited to text, software (including applets), music, sound, photographs, graphics, video, page layout, are protected by copyrights, trade marks, service marks, patents, or other proprietary rights and laws. You acknowledge and agree that you are permitted to use this material and information only on the bases expressly set out below and any use such as but not limited to: copying, reproducing, transmitting, distributing, or creating derivative works of such content or information is prohibited without the prior express written authorisation of Puzzle Trails.
6.2 You acknowledge that the copyright, design right and all other intellectual property rights in any Trails purchased from Puzzle Trails (including eTrails and personalised Trails) and any other documents or items prepared or produced in relation to the Trails belong to us absolutely, subject to any copyright in any images which may be uploaded for the purposes of creating a personalised Trail.
The names, images and logos identifying Puzzle Trails are propriety marks of Puzzle Trails.
6.3 You are permitted to print and download extracts, eTrails and personalised Trails from this site only on the following bases:
6.3.1 use of documents and related graphics on this site, downloads or creations from this site are for personal non-commercial use only;
6.3.2 any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use;
6.3.3 no documents, eTrails, personalised  Trails or related graphics on this site are to be modified in any way;
6.3.4 no part of this site or any Trails downloaded or created from the site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Puzzle Trails’ prior written permission.
6.4 The copying, reproducing, transmitting, distributing, or creating of derivative works of the content or information contained in this site or from Trails downloaded or created from this site are prohibited without the prior express written authorisation of Puzzle Trails.
6.5 Any rights not expressly granted in these Terms and Conditions are reserved to Puzzle Trails.

7. Website Cookie Policy
7.1 Our website uses ‘cookies’, which are pieces of basic information that are collected and stored to allow our website to operate correctly. These allow you to make purchases on our site, or allow us to customise content to you, making your browsing experience more efficient.
7.2 Cookies on our website are used for the following purposes:
 (a) To allow you to add items to your basket and purchase them through an online checkout process.
 (b) To allow you to create an account on our website.
 (c) To analyse the use of our website through Analytics software.
7.3 The cookies used on our website do not collect any sensitive data such as your name, address or contact details.
7.4 If you wish to disable cookies on our website, you can do this by changing the settings in your website browser. Full instructions for all browsers can be found at http://www.aboutcookies.org/default.aspx?page=1
7.5 This policy does not cover links on our website  to external websites. It is advisable to read the cookie policy and privacy guidelines on these websites that you visit.

8. Refund, Cancellation and Replacement Policy
8.1 Puzzle Trails does not offer refunds for any Trails downloaded or created.
8.2 Cancellation of an order is only possible up to the point of payment. Once payment has been made, and the download screen is accessed, cancellation is not possible.
8.3 Replacement of downloaded Trails will be dealt with on a case-by-case basis. In all instances contact us for more details.

9. Currency and Export Restrictions
9.1 All orders processed through this site will be conducted using GBP.
9.2 All Trails are located in the UK and export restrictions do not apply.

10. Access Policy
Click here for full details of our Access Statement.

11. Environmental Policy
Click here for full details of our Environmental Statement.